Privacy Policy

Our Commitment to Your Safety

At SetFree.help, we understand that you may be in a vulnerable situation. Your privacy and safety are our absolute priority. We collect minimal data, encrypt what we must store, and never share your information with anyone who could put you at risk.

Information We Collect

Information You Provide

• Help Requests: When you request help, we collect only what's necessary to connect you with resources. This information is encrypted.
• Contact Information: Only if you choose to provide it, and only to connect you with vetted advocates.
• Situation Details: General category of help needed (not detailed personal stories unless necessary).

Information We DO NOT Collect

• Location Data: We never track your location unless you explicitly request location-based services and consent.
• Browsing History: We don't track which pages you visit on our site.
• Personal Identifiers: We minimize collection of names, addresses, and identifying information.

How We Protect Your Data

• End-to-End Encryption: Sensitive data is encrypted before storage.
• Minimal Data Retention: We delete data when it's no longer needed.
• Vetted Partners Only: We only share information with verified, trusted organizations.
• No Third-Party Trackers: We don't use advertising trackers or analytics that could identify you.
• Secure Connections: All connections use HTTPS encryption.

Your Rights

You have the right to:

• Access: Request a copy of any data we have about you.
• Deletion: Request deletion of your data at any time.
• Correction: Request correction of inaccurate data.
• Anonymity: Use our resources without providing identifying information.
• Withdraw Consent: Withdraw consent for data processing at any time.

Cookies

We use only essential cookies required for the website to function. We do not use tracking cookies, advertising cookies, or third-party cookies.

Data Sharing

We may share your information only in these circumstances:

• With Your Consent: To connect you with verified service providers you've requested.
• Legal Requirements: If required by law, though we will challenge requests that could endanger you.
• Imminent Danger: If we believe there is imminent danger to life, we may contact emergency services.

We will NEVER:

• Sell your data
• Share your information with abusers, traffickers, or anyone who could harm you
• Use your data for marketing or advertising

Children's Privacy

We welcome minors seeking help. We take extra precautions with data from users under 18, collecting only essential information and involving child protection services when appropriate to ensure safety.

International Users

SetFree.help operates from the United States but serves users worldwide. We comply with GDPR, CCPA, and other privacy regulations. Data may be processed in the United States with appropriate safeguards.

Changes to This Policy

We may update this policy to improve protection. Significant changes will be posted on this page with an updated date.

Contact Us

For privacy questions or to exercise your rights, contact us at: privacy@setfree.help